This returns policy refers to The Melt Pool products purchased directly from this website. It does not apply to Wholesale goods or goods purchased at fairs and other events.

If you are not entirely satisfied with the goods you have chosen, please ensure you return them to us unused within 10 days. We will provide a refund or you can exchange them for alternative products. Please ensure that the goods are returned in their original packaging.

The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen, The Melt Pool is not responsible for claiming compensation from the delivery supplier. Items returned to us that arrive damaged or lost will not be refunded.

A refund will be made to the Paypal account that was used to make the original purchase. The delivery charge on the original order will not be refunded.

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.