Privacy

This privacy policy sets out how The Melt Pool use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

HOW DO WE COLLECT THE INFORMATION

We may obtain personal information about you from various sources. We may collect this information when you provide it on our site, our social media platforms or at one of our events. When you visit this site or our social media platforms, we may also collect certain information by automated means, using technologies such as cookies or web server logs.

WHAT WE COLLECT

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION GATHERED

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may use non-personal information for purposes of displaying advertisements that are more relevant and useful to our existing or potential customers
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and providing you agree to join our mailing list.

We do not share, rent, sell or trade any personal information with any outside organisation. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given to The Melt Pool is used only for the specific purposes for which you supply it to us.

We will only call you if we have a question or problem about your order.

If we or our credit card processor suspects card fraud, we may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied, or at those supplied by the credit card holder’s bank, to verify the legitimacy of an order.

We retain records of orders, including customer addresses and payment information (EXCLUDING credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, or to resolve billing and credit card disputes.

Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.

WE MAY ALSO COLLECT SOME OF THE FOLLOWING NON-PERSONAL INFROMATION FROM YOU:

• the IP address of the computer you use to access our site
• the type of browser software you are using
• the date and time you access our site
• the website address, if any, that linked you to our site
• search engine search terms and advertising clicks/actions

WE USE COOKIES TO MAKE OUR WEBSITE WORK INCLUDING:

• Making our shopping basket and checkout work
• Determining if you are logged in or not
• Visitor Statistics Cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

COOKIE SECURITY AND PRIVACY

Cookies are text files stored on your computer, and therefore cannot be used to infect your computer with a virus or allow malicous code to run on your computer. So cookies are not deemed dangerous, however there maybe concerns over privacy.

Cookies cannot access any other information on your computer, so the privacy concerns relate to tracking of your sites you browse.

TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

This privacy policy applies to all information collected by The Melt Pool.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to [email protected] 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.